Shopping FAQs

Why Is A Discount or Promotion Not Seen In My Cart?
Most of the promotions are for certain classes of products, mostly season based (also varies from time to time). The item you have added to cart might not b...
Wed, 27 Nov, 2019 at 7:31 AM
What does this order status mean?
We have the following order statuses: Pending: Sometimes an order stays pending if payment is not completed Process: We have charged you for the order ...
Wed, 27 Nov, 2019 at 7:12 AM
I see you don't carry this but I think you can help me. Can I place a special order?
Flagsrus can usually special order almost any product that is carried by our manufacturers. However we are subject to the minimums and delivery times of our...
Wed, 27 Nov, 2019 at 7:15 AM
What forms of payment does Flagsrus accept?
We accept MasterCard, Visa, Amex and Discover. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card co...
Wed, 27 Nov, 2019 at 7:18 AM
Can I purchase a Flagsrus Gift Card?
Yes, we have gift cards in different denominations available for purchase. Once you order a gift card and the payment is complete on our side, then you shou...
Wed, 27 Nov, 2019 at 7:20 AM
How do I redeem a Flagsrus Gift Card?
If you click on the email with the electronic gift card link, you will be provided with a gift card number. You can copy and paste this gift card number at ...
Wed, 27 Nov, 2019 at 7:21 AM
Can I send you a Purchase Order?
Certainly you can send us a Purchase Order if the order is greater than $100 and we are able to verify your institution. Send the Order Form (PDF File, Adob...
Wed, 27 Nov, 2019 at 7:34 AM
How do I know if my purchase has been confirmed?
After clicking the "Submit" button, you'll be taken to an order confirmation with your order number. You will also receive an email immediatel...
Wed, 27 Nov, 2019 at 7:35 AM
Can I cancel my order after I have completed it?
If you cancel immediately, or before we have sent your order to our warehouse for processing, we are happy to cancel the order at no additional charge. We s...
Wed, 27 Nov, 2019 at 7:36 AM
Do you offer volume discounts?
We offer 10% off on large orders over $150. Just use discount code FL150 at checkout for qualifying orders in your shopping cart. 
Wed, 27 Nov, 2019 at 7:37 AM